Transform your customers’service experience!
The service cloud is essential for any business who values its customers. It acts as the central platform for ensuring customer satisfaction and promoting loyalty, thereby increasing customer retention. The platform encourages a proactive approach towards customer management and allows provision of individual attention based on customer needs and experiences. Happy customers are the key to increasing sales.While assuring the highest levels of data security, service cloud ensures service is available 24×7 on the platform of their choice, such as internet, mobile, phone, chat, social media, customer communities etc. Service cloud significantly increases the productivity of your service delivery team through its well designed console, mobility and knowledgebase.
Service Cloud Consulting
One misstep and a giant fall for your brand equity! With our expertize in Salesforce Service Cloud implementation, we will ensure that such a ‘misstep’ never happens. Your customers are satisfied the first time, every time. And we deploy it for you in such a way that the platform evolves with every interaction. It learns about each and every customer, interaction, problems, resolutions offered etc.; stores this information; processes it and makes available specific insights to individual service team member(s) when needed. Thus building customer relationships that last.
Sales Cloud optimizes lead capture and distributes each lead to the best-fit team member to close it. The platform also updates the team with key insights on their individual customers, market and competition, enhancing their chances of success and improving conversion rate. It frees up your team from mundane tasks such as filing reports, updating databases etc., increasing their efficiency.
EXPERIENCE + EXPERTISE
The Conam team engages with all stakeholders to understand your requirements, processes and pain areas. We leverage our deep knowledge of Sales Cloud to recommend the best fit functions and integrations for an optimal business process, removing redundancies and delays. We build a detailed project plan with timelines and dependencies clearly defined to ensure a successful and ontime deployment.
Conam ensures a customer focused approach taking into account people, inter and intra function operability. Our systems are designed for maximum information flow, top-down as well as bottom-up. We plan for all visible contingencies and provide scope for improvisation that is required at times.
We implement a Service Cloud that provides a 360 degree view of the customer. Machine learning allows implementation of an always evolving platform and provides relevant insights and information anytime, anywhere.
Transform your customers into loyal customers. Allow them to connect with you via their preferred media and respond to their needs in real time. An agile and approachable organization providing speedy, insightful and appropriate response will allow you to develop lasting relationships with customers. At the same time, a good Service Cloud implementation will boost employee efficiency and create an ethos of Service Orientation across functions.