Service Cloud Consulting

Transform your customers’service experience!

The service cloud is essential for any business who values its customers. It acts as the central platform for ensuring customer satisfaction and promoting loyalty, thereby increasing customer retention. The platform encourages a proactive approach towards customer management and allows provision of individual attention based on customer needs and experiences. Happy customers are the key to increasing sales.While assuring the highest levels of data security, service cloud ensures service is available 24×7 on the platform of their choice, such as internet, mobile, phone, chat, social media, customer communities etc. Service cloud significantly increases the productivity of your service delivery team through its well designed console, mobility and knowledgebase.

Service Cloud Consulting

One misstep and a giant fall for your brand equity! With our expertize in Salesforce Service Cloud implementation, we will ensure that such a ‘misstep’ never happens. Your customers are satisfied the first time, every time. And we deploy it for you in such a way that the platform evolves with every interaction. It learns about each and every customer, interaction, problems, resolutions offered etc.; stores this information; processes it and makes available specific insights to individual service team member(s) when needed. Thus building customer relationships that last…

AAYS – ‘Always At Your Service’ Orientation

BECOME THE “GO TO” TEAM FOR YOUR CUSTOMERS BY ALWAYS BEING THERE FOR THEM!

Strong Community outreach

PROVIDE CUSTOMIZED MESSAGING TO CUSTOMERS AND COMMUNITIES WHILE MONITORING THE PULSE OF YOUR BRAND’S IMAGE.

EXPERIENCE + EXPERTISE

The Conam team engages with all stakeholders to understand your requirements, processes and pain areas. We leverage our deep knowledge of Sales Cloud to recommend the best fit functions and integrations for an optimal business process, removing redundancies and delays. We build a detailed project plan with timelines and dependencies clearly defined to ensure a successful and ontime deployment.