Making The Alarm Bells Ring in Time - A Healthcare Case Study
The client is a mid-sized, Medical Alert and Alarm Company specializing in Personal Emergency Response Services (PERS) based in Pennsylvania. Their core business is providing personal emergency monitoring and home alarm services nationwide to older adults with medical ailments or conditions, who wish to live at home, but need the facility to urgently call for medical help in an emergency.
The client company faced the happy problem of healthy growth driven by an increasing customer base and successfully evolving business model. However, to continue down the grown path, they needed to move from their current in-house software to more robust, scalable and flexible technology systems to support the business.
They selected the Salesforce.com cloud platform for their CRM processes with Zuora as their customer subscription management system to be integrated with their other existing systems. This transition required significant development effort including data migration, system integration and ongoing support for the different systems in place.
In order to keep their internal resources focused on other in-house projects and ensure continuous support for their business teams the client required the support of a strong external team who could manage, maintain and enhance their various business systems and integrations without affecting the daily productivity.
The Conam team provided the client with a flexible and cost effectivesolution to meet their requirements of production support, configuration services, system integration and enhancement. Our team provided resources for Salesforce.com, Zuora, Five9, Rapid Integration, Accounting Seed, Conga Composer, Fedex and Distribution Engine.
Our technical team was available 24 hours a day which allowed quicker development cycles and tight turnarounds on support issues.
The client was delighted with our teams ability to ramp up quickly and take full ownership of implementing, maintaining and enhancing their business systems. They appreciated the simplicity and effectiveness of solutions provided to complex business issues. The clients internal team members were able to focus on regular business requests and high priority projects resulting in smooth overall IT operations. Our team was able to reduce the estimated costs for the projectby 60%.